Effectively managing the multi-billion dollar threat from product warranty and support abuse
Facing badly bruised credit and financial markets, a sluggish economy, and the obligation to grow or even stabilize revenue and rein in costs, businesses must be keenly aware of threats to business performance and reputation.
With much of the world still reeling from the economic downturn, PricewaterhouseCoopers (PwC) and the Alliance for Gray Market and Counterfeit Abatement (AGMA®) have highlighted a significant financial drain
about which many companies remain unaware: abuse of warranty and product support entitlements (“warranty service abuse” or “entitlement abuse”).
